Best ITIL practices

 

Accumulating Knowledge in the IT organization using ITIL Best Practices

 

8:30 9:30

AM CST

Best Practices for Risk Management

Describing how to manage risks - look for both threats and opportunities, best practices to prioritize risks, get responses ready and owners to watch for the triggers of risk.

 

9:45 10:45

AM CST

1:30

2:30

PM CST

2:45

3:45

PM CST

ITIL Awareness

 

Covers the benefits and basics of implementing ITIL best practices

 

Operational Support and Analysis

 

Best practices for improving IT Operations, such as, the service desk.

 

Best Practices for Change Management

 

80% of project fails due to "unmanned" changes. Projects will change so need proper tools / processes / procedures and education for all on a project to keep down that 80% failure rate!

 

Virtual Learning Delivering on Your Investment

 

We will provide a high-level outline of the steps needed to see a return on your investment in virtual learning and address common Do’s and Dont’s.

4:00

5:00

AM CST

11:00 12:00

AM CST

ITIL Lifestyle Overview

 

Talk about goals of each of the phases of the ITIL lifecycle

 

12:15

1:15

PM CST

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8:30 - 9:30

AM CST

Best ITIL practices

 

Accumulating Knowledge in the IT organization using ITIL Best Practices

 

9:45 - 10:45

AM CST

Best Practices for Risk Management

 

Describing how to manage risks - look for both threats and opportunies, best practices to prioritze risks, get responses ready and owners to watch for the triggers of the risk.

 

11:00 - 12:00

AM CST

Best Practices for Change Management

 

80% of project fails due to "unmanned" changes. Projects will change so need proper tools / processes / procedures and education for all on a project to keep down that 80% failure rate!

 

12:15 - 1:15

PM CST

ITIL Lifestyle Overview

 

Talk about goals of each of the phases of the ITIL lifecycle

 

1:30 - 2:30

PM CST

ITIL Awareness

 

Covers the benefits and basics of implementing ITIL best practices

 

2:45 - 3:45

PM CST

Operational Support and Analysis

 

Best practices for improving IT Operations, such as, the service desk.

 

4:00 - 5:00

AM CST

Virtual Learning Delivering on Your Investment

 

We will provide a high-level outline of the steps needed to see a return on your investment in virtual learning and address common Do’s and Dont’s.